Dear BME Customers,
Boise Mobile Equipment (BME) opened its doors in 1990 and has been serving the fire industry and firefighters for 25 years. We celebrated 25 years of business in 2015 and look forward to many years of future service.
I became involved with BME in March of 2014. It has been a pleasure having the opportunity to meet many of the fine men and women who are serving in the fire industry. I love the respect, camaraderie, and trust that this industry commands. I have also gained a new-found respect for firefighters and the devotion to community service which they represent.
BME has always been known and respected for manufacturing some of the best wildland apparatus on the market. However, until recently, our passion and dedication to the municipal side of our business has not been as evident. Our recent focus has been to merge the best BME traditions with new ideas and innovations to create something extraordinary. This combination of old and new, innovative ideas, and focused direction, makes us better at what we do. We are excited for the future, and we are excited to build apparatus that not only meet, but exceed your expectations. I would invite you to read our new mission statement, tour our facility, and see the changes that are taking place at BME.
Some significant changes at BME:
Service: Service is a primary focus at BME. We have opened a new 8,000-square-foot service facility in Boise. We have also purchased and outfitted two mobile service vans which will provide preventative maintenance, repairs, and parts delivery. BME will have four EVT-certified technicians on staff and will also provide emergency on-call service. At our service department, it is our absolute commitment to take care of your needs and to make sure that your engines are ready to go when you need them. We will continue to expand our service options to better serve our customers.
Customization: BME is one of the last custom apparatus builders in the United States and the only one in the Northwest. We listen to what you want and offer more than just option A or option B. Collaboration between the end user and our design and production departments enables us to create a product that will perform effectively in your specific environment and meet your individual needs.
Manufacturing: BME continues to work to improve our fabrication and quality control processes. We have added more training, invested in better equipment, and increased employee involvement to create an atmosphere of responsible workmanship. BME recently added a laser cutter to our manufacturing process for better control over fabrication. Cutting our own products allows us more opportunity to customize your parts, shorten lead times, and control our production process.
Parts: At BME, we are expanding our parts department to better accommodate your needs. We are committed to having more parts on hand to shorten the down time of your apparatus. BME’s parts department will help you acquire and maintain the necessary equipment at a fair price.
Electrical: BME has worked to simplify and standardize our electrical process. Our electrical team uses a standard design concept on all of our apparatus to make troubleshooting easier. Our electricians also know that the only constant is change, so in an effort to facilitate your future equipment needs we have now added additional electrical capacity to everything we manufacture.
Salespeople: BME has added salespeople who can not only answer your questions but will work determinedly to meet your needs. They understand that our relationship is a long-term commitment and work to establish trust between BME and our clients. Customer service is our first priority! We stand behind our product to ensure that what you need is built to your specifications and operates as intended.
I am grateful for the opportunity to serve with the great men and women of the fire industry and look forward to working with you in the future. BME will continue to produce high-quality rescues, tenders, crew carriers, and custom pumpers. Whether you need custom manufacturing, refurbishment, upfitting, repairs, or preventative maintenance, we would appreciate the opportunity to work with you. Thank you for your continued support of our company and the trust you place in BME equipment.